Terms of Order

These terms of order in no way affect your statutory rights as a consumer (“you”). At the time when you place your order, no contract is subsisted unless and until Holistic Coffee (hereinafter may refer as “we”) has accepted your payment. After acceptance of payment, a Confirmation Email will be sent to you afterwards. “Workday” for Holistic Coffee online shop means any days other than public bank holidays, Saturdays and Sundays. If you failed to receive any confirmation from us after two workdays from making your purchase, you shall contact info@holistic-coffee.com or WhatsApp https://wa.me/85264640896 (+852 6464 0896) to check the purchase status.

To ensure a next-week delivery or collection at warehouse, the order must be placed before 12:00a.m. midnight of every Friday. You are solely responsible for checking the accuracy of your order and personal details as stated in the Confirmation Email. Holistic Coffee shall deem all information known is accurate if there is no communication with us made by you within 24 hours (“Confirmation Period”) after the Confirmation Email has been sent (“Confirmation Email”). Upon expiration of the Confirmation Period, any changes made by you to your order or personal details shall be operated under the terms “Change Your Order” provided herein. A Notification Email will be sent to you after the ordered goods are dispatched or are ready for collection (“Notification Email”). A tracking number will be included in the Notification Email, if any. Holistic Coffee reserves the right to refuse completion of any order which is deemed to not have been conducted properly due to any reason or mistake or any third party’s refusal. Holistic Coffee retains the right to not complete any order providing that the monies have not been taken from you. Holistic Coffee’s goods/products cannot be bought for resale without prior permission from us. For reseller or wholesale enquiry, please info@holistic-coffee.com.


You will be informed when the dispatchment has been made. In the event that we are informed by the delivery agent of their inability to deliver the goods within 3-4 workdays, Holistic Coffee will inform you immediately by email. You shall be liable for a standard delivery cost of HKD$30, which is applicable when you opt for the delivery service. Please observe carefully of the delivery options available at check-out. Holistic Coffee shall not be liable for your wrongful choosing of the delivery option should you fail to receive your ordered products, or any extra cost incurred, or any delay caused as a result of the aforementioned.

Holistic Coffee will not be liable for any damages caused by the delivery agents.

In the event that you opt for self-pickup at the designated service points provided by the delivery agent, the customer is solely responsible for ascertaining the correct store code is inserted at check-out, and you must provide an accurate mobile telephone number to Holistic Coffee in order to carry out such delivery service. You shall observe the delivery agent’s procedure and time frame for such delivery service. Holistic Coffee will not provide newly roasted or fresher beans after we complete packing your orders, or if you fail to collect the goods before the best serving time of the coffee beans expires. Please refer to delivery agent’s website for delivery procedure and relevant information regarding their self-pick up service, including the necessary store code of service points.

Collection at Roastery

As an alternative to delivery, you may choose to collect the goods ordered by you at Holistic Coffee’s Roastery. For all coffee beans ordered, you shall collect the goods within 7 days of receiving the Notification Email. We will not provide newly roasted or fresher beans after we have completed packing your orders, or if you fail to collect the coffee beans before the best serving time expires.

In order to collect the goods in person at Roastery, you need to present either the Confirmation Email or Notification Email, with the payment card that completed the transaction. If collection is to be made by someone other than the original purchaser, the collector must present his/her own photo identification card with a copy of the Confirmation Email or Notification Email. We may retain a record of the collector’s photo identification card.

The collector needs to sign a confirmation of receipt of the goods when the goods are collected and by doing so, you accept the responsibility for the goods ordered from that moment on. If the collector is not the original purchaser, then you accept this signature as an evidence of fulfilment of your order by Holistic Coffee. You also accept the associated transfer of responsibility.

Change Your Order

Subject to Holistic Coffee’s discretion, you may change your order on your part before goods are dispatched. If you intend to change your order, you must inform Holistic Coffee by contacting info@holistic-coffee.com or WhatsApp https://wa.me/85264640896 (+852 6464 0896). You cannot make more than one request to change your order; any further or additional request to change your order will not be accepted. Any changes to your order, if accepted by Holistic Coffee, shall no longer enjoy any or other remedies provided herein and shall note that the delivery time of the changed order will be delayed and affected.


Not every goods can be exchanged. The following goods are not exchangeable: sale items, perishable goods, including but not limited to, foods; green coffee beans; roasted coffee beans or related products; magazines and newspaper. In addition to the aforesaid, Holistic Coffee only permits and accepts exchange if the goods are defective or damaged. You must inform Holistic Coffee of your intention to exchange by contacting info@holistic-coffee.com within 5 calendar days from the date of dispatchment. Upon expiration of the Exchange Period, Holistic Coffee shall deem that you have accepted, and waived any right of exchange.

To complete the exchange, you must return the unused goods in original packaging with receipt to our Roastery address: Unit B, 14/F, Good Luck Industrial Building, 105 How Ming Street, Kwun Tong, Kowloon. You shall bear the delivery cost for returning the goods. Once we have received and are satisfied with the returned goods’ conditions, we will notify you of our acceptance for exchange. We will also notify you of the new delivery arrangement. The decision as to whether the returned goods are of satisfactory conditions eligible for exchange remains within Holistic Coffee’s sole discretion and its decision shall be final.

Refund Policy

Once Holistic Coffee has accepted your order, no cancellation or refund is allowed. You may however change your order subject to the terms “Change Your Order” provided herein.

Holistic Coffee does not allow refund once the goods have been dispatched. If the goods are defective or damaged, you can arrange for exchanges subject to the terms “Exchanges” provided herein. If the content of the dispatchment is incorrect, please inform Holistic Coffee within 5 calendar days from the date of dispatchment (“Exchange Period”). Upon expiration of the Exchange Period, Holistic Coffee shall deem that you have accepted, and waived any right of exchange regarding the incorrectly dispatched goods.

In the rare event that your order has been accepted but the goods are out of stock, or we deem the goods not suitable for sale or delivery, Holistic Coffee will at best endeavor to contact you as soon as possible; and in such circumstance, a refund or exchange to your order may be arranged.

Refund Procedure (if applicable)

We will notify you of the approval or rejection of your refund request once the returned goods are received and inspected in accordance with our Refund Policy.

If your request is approved by Holistic Coffee, your refund will be processed and performed in the manner of a bank transfer (or directly to your credit card account, if applicable). Sufficient time is required for Holistic Coffee to carry out the refund procedure and the processing time is in general 14 workdays from the day of notification of refund approval (“Refund Period”), during which bank account information may be required and Holistic Coffee would notify the customer once a refund deposit has been made.

If you have not received a refund by the end of the Refund Period, first check your bank account again, then contact your bank as there may be additional processing time applied by your bank before your refund is officially posted. If you have performed all of the aforementioned and you still have not received your refund, please contact Holistic Coffee by emailing to info@holistic-coffee.com.

Promotional Voucher

A promotional voucher may only be used once and may not be copied, reproduced, distributed, or published in any form without prior written approval from Holistic Coffee.

We reserve the right to suspend or cancel any offers, promotional vouchers and other promotions at any time. Valid debit or credit card details are required for payment to be taken. Holistic Coffee reserves the right to reject the use of a promotional voucher if we have reason to suspect any Terms have been breached.

International Delivery

Unfortunately, we do not deliver to addresses outside Hong Kong SAR. You may place an order for goods from outside Hong Kong SAR, but this order must be for delivery to an address in Hong Kong SAR or to be collected at Holistic Coffee Roastery address. If you require further assistance, please contact us by emailing to info@holistic-coffee.com.

Our Goods

The images of our goods on the Website are for illustrative purposes only. Your goods may vary from those images. Holistic Coffee will endeavor to ensure that the Content and the product descriptions on the Website, including prices and stock availability, are as accurate and complete as possible. We however do not warrant that the Content and the product descriptions are accurate, complete, current or error-free. Please refer to “Exchanges” if you feel a delivered product offered by Holistic Coffee is not as described.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, we will contact you as soon as reasonably possible to notify you; and our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.


If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Right to Vary Terms and Conditions

We may revise these Terms and Conditions at any time without notice. Every time you order from us, the Terms and Conditions in force at that time will apply to the Contract between you and us.


If any part of the Terms is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms of Service will not be affected – all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Entire Agreement

The above Terms constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Holistic Coffee. Any waiver of any provision of the Terms will be effective only if in writing and signed by a Director of Holistic Coffee 

Governing Law and Jurisdiction

The Terms and Conditions, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these Terms. 



This website is operated by Holistic Coffee. Throughout the site, the terms “we”, “us” and “our” refer to Holistic Coffee. Holistic Coffee offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Use”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Use apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

Any new features or tools which are added to the current store shall also be subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on our chosen web host. They provide us with the online e-commerce platform that allows us to sell our products and services to you.



By agreeing to these Terms of Use, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.



We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.



We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.



Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.



Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.



We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.



We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Use.



Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.



If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.



Your submission of personal information through the store is governed by our Privacy Policy.



Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.



In addition to other prohibitions as set forth in the Terms of Use, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.



We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Holistic Coffee, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.



You agree to indemnify, defend and hold harmless Holistic Coffee and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Use or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.



In the event that any provision of these Terms of Use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Use, such determination shall not affect the validity and enforceability of any other remaining provisions.



The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Use are effective unless and until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Use, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).



The failure of us to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.

These Terms of Use and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Use). Any ambiguities in the interpretation of these Terms of Use shall not be construed against the drafting party.



These Terms of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong SAR.



You can review the most current version of the Terms of Use at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Use by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Use constitutes acceptance of those changes.



Questions about the Terms of Use should be sent to us at info@holistic-coffee.com.